The
Alerts service uses filters to generate alerts when an alarm is generated by
the Alarm Manager. A filter defines the alarm groups that this filter is active
with and also the alert type (email, set data tag value, play sound, print),
the priority (1 to 16) and the alarm status (warning, alarm, acknowledged
etc.). The Alerts service will process each alarm from the Alarm Manager and
decide on the appropriate action.
Alert
types are defined using templates to produce, for example, clear and
informative emails.
Emails
can also be escalated. This powerful feature enables emails to be sent to line
managers if the alarm hasn’t been acknowledged within a specified time.
Multiple levels of escalation may be set up.